FAQ

Skin Questions:

Are the Skins easy to remove?

How long will my Skin last?

Will my device warranty be voided if I customize my device?

How often do you release new designs and support new devices?

How do I remove bubbles in my Skin?

Device Questions

Do you support other devices than the ones shown?

How often do you release new designs and support new devices?

Shipping:

How long will it take to receive my order?

How will my order be shipped?

How much does shipping cost?

Customer Service:

How can I contact Customer Service?

 

 

 

 

 

 

 

 

 

 

Skin Questions

  • Are the Skins easy to remove?
    Yes, it is very easy to remove the Skin, should you choose to do so. Once removed, however, the Skin will never again adhere quite as well as the first time. My MP3 advises customers to have a new Skin ready to apply to your device immediately.
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  • Will my device warranty be voided if I customize my device?
    Typically if you remove a screw holding the device together or paint your device then you may void the warranty. Our product does neither. The Skin is placed on the original device cover and is easily removed with no traces that it was ever applied.
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  • How long will my Skin last?
    All of our Skins are made out of the best premium grade glossy vinyl, are printed using a special 6 color high resolution process, and coated with a clear coating for additional protection.
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  • How often do you release new designs and support new devices?
    We try to release new designs every week, keeping current with the latest trends and styles. We also are constantly working with device manufactures and retailers to support the latest and greatest devices coming out.
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  • How do I remove bubbles in my Skin?
    Most small creases and bubbles will disappear after time, but if the creases or bubbles are large you may slowly peel the Skin back up and carefully reapply. Keep repeating until the Skin is in its proper place and is smooth. In some cases, poking the bubble gently with a sharp pin will allow the air to escape. This should only be attempted as a last resort.

    IMPORTANT: Be careful not to lift the skin too quickly or you may stretch or tear the Skin.
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  • Device Questions
    • Do you support other devices than the ones shown?
      The list of supported devices at MyMP3.com is current; however, we add new devices regularly. Check back often.
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    • How often do you release new designs and support new devices?
      We try to release new designs every week, keeping current with the latest trends and styles. We also are constantly working with device manufactures and retailers to support the latest and greatest devices coming out.
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  • Shipping:
    • How long will it take to receive my order?
      Our products are custom-made for the device you choose when ordered. We make every attempt to get your MP3 player made and shipped within 4-10 business days of your order, but due to a variety of factors your order may be delayed briefly. Generally most MP3ís ship out within 5 business days of the time the order was received. Shipping times to destinations within the United States typically run 7-10 business days.
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    • How will my order be shipped?
      All orders are shipped through the United Partial Service (UPS).
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    • How much does shipping cost?
      The price for shipping varies based on the items and item quantities in your cart. When you check out you will be presented with a final review page before you are charged which details all shipping, handling, and taxes which are in addition to the price of the player.
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  • Customer Service:
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