You may return most new, unopened items sold and fulfilled by MyMp3.com within 30 days of delivery for a full refund. If you do need to return your item we ask that you e-mail us to request a shipping label that we will provide from UPS, which will be deducted from your refund; seerefund policy. We will only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that are opened or returned more than 30 days after delivery will receive a partial refund. See our Refund Policy for more details.
Operating difficulties: Please refer to the listing of our manufacturers’ Customer Care Hotlines on this page. We recommend utilizing these facilities should you experience any difficulties operating your product. If the manufacturer is not listed please refer to the product’s instruction/warranty manual for the service agent’s contact details.
Product Faults: If you believe your product is faulty after contacting the manufacturer’s Customer Care Hotline you may return your product to the nearest store with your receipt. We will send the product to the manufacturer’s service agent. The service agent will repair the product or if this is not possible we will offer you a refund or an exchange coupon.
Should you have other questions or concerns about these web site privacy policies or to request your information to be removed from our database, please send us an e-mail at MyMp3Team@hotmail.com
Hours of Operations:
Mon - Fri
8 a.m. - 8 p.m. EST
9 a.m. - 5 p.m. EST
5462 Longview Court Unit 3
Johnston Iowa, 50131